Toll Free No. 1800 209 9050     
   
 
  Terms & Conditions
 

Reservation Policy:

  • The entire amount of booking for the total period of stay has to be paid in order to confirm the booking.
  • The package rate is subject to change without prior notice.

Cancellation Policy:


A non commissionable charge of 25% is levied as minimum cancellation charges. 50% if cancelled less then 30 days.

Hotel Terms & Conditions :


All Taxes Extra as applicable.

The check in check out time is 12.00 hours late check outs and early check ins are subjected to availability. Check outs after 16.00 hours are subject to charges. All arrivals prior to 06.00 hours are billed from the previous night.

In case of cancellation, please do retain the cancellation number, in the absence of which a retention charge will be levied.

The room tariff mentioned above is applicable per room per night. Taxes, Service charge and other levies are additional wherever applicable.

Companies enjoying credit facility can guarantee reservations by sending a billing letter duly signed by an authorized person. The hotel reserves the right to cancel non guaranteed reservations after 18 00 hours on the day of arrival. Reservation without an arrival time are liable to be released by 18 00 hours unless guaranteed.

Guaranteed room reservations not cancelled 48 hours prior to arrival, will attract charge equivalent to one night’s room tariff.

Guests are requested to settle their bill directly at the time of check out. Personal cheque are not accepted and signing facility as extended only to those corporate accounts enjoying a credit facility with the hotel.

Airport pick-up and drop for flights on sharing basis.

Note: Above services available as per specification tariff plan selected. Tariff is subject to change without notice. All disputes are subject to Nagpur jurisdiction

Credit Card Bookings Terms & Conditions :

(In order to avoid credit card frauds, guests are requested to note the following.)


For bookings made using a credit card the following documents will have to be produced at the time of Check In:


1-A)
For a guest making a booking for himself using own Credit Card:
The credit card used to make the booking is necessary to be produced at the time of Check-in.

1-B)
For a guest making a booking for another person using own Credit Card:
If the Credit Card holder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in.

In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and roomtype. This letter, along with the self-attested copy of the credit card will have to be submitted at Check-in desk.

2) At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).

3) In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest.

4) In case of erroneous / inadequate / misleading information given while booking, Hotel reserves the right to cancel the booking without any intimation.

5) Guests are required to carry a valid identity proof and produce the same at the checkin.
Please bring along with you the same identity proof you have entered while booking for verification at the hotel.

Refund Policy:


  • In case of refund, bank transactions charges will be deducted above cancellation charges.
  • In case of credit card transactions, refund will be done only to the same credit card.